SCPF3 - Student Complaint Procedure: Stage 3 - Review Form

 

Use this form if:

  • you are dissatisfied with the outcome of your formal complaint; and

  • you are dissatisfied because of at least one of the permitted grounds for review:

a) procedural irregularities that occurred during Formal Resolution, which were material or potentially material to the decision reached; and/or

b) the Formal Resolution decision is unreasonable, in that no reasonable person or body could have reached the same decision on the available evidence; and/or

c) the availability of new evidence, which materially impacts the complaint outcome and which, for valid reasons, could not have been submitted at an earlier stage.

Before completing this form you should:

You cannot use this form if you:
  • want to raise a complaint about a different matter to the one in your formal complaint form; and/or
  • are dissatisfied with the outcome of your formal complaint but not because of one of the permitted grounds. Instead, email studentcomplaints@admin.cam.ac.uk and explain that you are dissatisfied but without grounds for Review. You will then be issued with a Completion of Procedures letter, which may enable you to raise a complaint with the external ombudsman, the Office of the Independent Adjudicator (OIA).
Deadlines for making a complaint:
  • reviews should be requested within 10 working days of being sent the formal complaint decision letter. Reviews requested after this deadline will be considered late;
  • if you wish the University to consider a late request for review then you will need to include an evidenced valid reason for the lateness. You will then be informed whether your reason for lateness has been considered valid or that your request for review is out of time. If your request is out of time you will receive a Completion of Procedures letter.
Things to remember when submitting a request for review:
  • complete all sections of the form and include all evidence you wish to be considered;
  • you should not include unnecessary information about other people in your request;
  • you can leave the form and return to complete it within two weeks as long as you use the same browser and link. The form will not be submitted until you sign the form and click the 'Submit form' button;
  • you will receive a formal acknowledgement of your review request within a 5 working days;
  • if you have any questions contact studentcomplaints@admin.cam.ac.uk;
  • if you have any difficulty submitting the online form please contact studentcomplaints@admin.cam.ac.uk. OSCCA opening hours are Monday - Friday 9.00 - 16.30.