Dear respondent,

Thank you for taking the time to fill in this questionnaire. We would like to ask some questions about your firm, the service business, organizational structure, and innovation processes. This survey will take about 15 minutes and is divided in three parts. The first part is about the service offerings of your organization, the second part is about organizational structure and innovation processes, and the third part contains general questions about your organization. This questionnaire is part of research that aims to understand how firms organize for new service development (i.e., servitization) in a day-to-day setting.

Participation in this research is voluntary and you can withdraw from the research at any time without an explanation. All information provided will be treated according to the General Data Protection Regulation (GDPR). This means that all information is stored safely, treated confidentially, and used anonymously. Also, data are used for research purposes only.

I have you have any questions or remarks, you can contact the following email address: xs298@cam.ac.uk.